Returns & Exchanges
At Vixen, we want you to feel as bold and confident as our designs, so we offer a seamless 30-day return policy for all unworn items with original tags attached. If your purchase isn't the perfect fit, we are here to help you find your next statement piece through an easy exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all Vixen garment tags and hygiene seals remain intact and undamaged.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing