Frequently Asked Questions
Everything you need to know about shopping with Vixen.
How can I track my Vixen order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
Do you ship internationally?
Yes, Vixen ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand measurements for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Vixen, we are committed to ethical fashion. 60% of our current collection is made from recycled or organic materials, and we aim to reach 100% by 2026.